The Prowalco Pump and Dispenser (PDM) Division has been providing maintenance services to the South African fuel industry for the past 40 years. We have the largest and most sophisticated service infrastructure for this purpose on the African continent. Our service operations covers the RSA, Lesotho, Swaziland, Namibia, Botswana, Zimbabwe, Zambia, Malawi and Kenya. We have branches in all these regions with our Head Office located in Alrode Johannesburg.
Prowalco employs in excess of 100 technicians in Southern Africa. Our technicians are highly skilled and most are accredited Verification Officers according to SANS 10378. We employ three full time Training Officers and Senior Management conducts 6 month cyclical field audits to identify any shortcomings. Our service vehicles are fully stocked with all spares and equipment that are required to perform the maintenance task professionally on all makes of equipment.
Safety receives top priority in all our operations and to this end all our Technicians are trained in fire fighting, first aid and the use of Personal Protective Equipment. A very effective Permit to Work system is in place. We use a highly effective, custom designed, Service Management System and database that enables management to closely monitor all aspects of this operation. Reports on efficiencies within contractual agreements, worst site reports on problematic equipment and cyclical maintenance reports are available for any time period. Customer satisfaction is closely monitored and reported on. All reports are published on our web site, automatically distributed by E-mail or otherwise distributed as required by our customers.
Hands on Pump Service Managers are in charge of field operations and they are available to sort out any problems on a daily basis, they also visit the Regional offices of the Oil Companies regularly to discuss performance levels and problematic equipment.