PUMP AND DISPENSER MAINTENANCE.

Pump and Dispenser (PDM).
The Prowalco Pump and Dispenser (PDM) Division boasts a rich legacy of over 50 years of delivering top-notch maintenance services to the South African fuel industry.
Our entire operation is aligned towards a common goal: enhancing customer access to dependable fuel dispensing equipment.
Our proficiency extends to repairing all major makes and models of SABS-approved Liquid Fuel Dispensers, setting us apart as the leading service provider in the region. With the most extensive and advanced service infrastructure on the African continent, we cover a wide operational footprint that includes RSA, Lesotho, and Eswatini (Swaziland) while also having accredited maintenance partners across Southern Africa.
Our network of full-time employed field technicians is unparalleled in Southern Africa, comprising highly skilled professionals, all of whom hold accreditation as Verification Officers in accordance with Sections 8 and 10 of the Legal Metrology Act. As an ISO9001-accredited organisation, we relentlessly focus on continuously improving all our processes and procedures. Equipped with fully stocked service vehicles containing all the necessary spare parts and equipment, our technicians carry out maintenance tasks professionally across various equipment brands. Furthermore, our vehicles have advanced tracking tools, enhancing route planning and work scheduling efficiency.
Safety is a paramount concern in all our operations. Our technicians undergo comprehensive training in firefighting, first aid, and the proper use of Personal Protective Equipment. We have implemented a highly effective Permit to Work system, ensuring safety and compliance throughout our operations. We rely on a custom-designed Service Management System and database that facilitates meticulous oversight by management. This system generates reports on contractual efficiency, problematic equipment at specific sites, and cyclical maintenance, accessible for any specified period. We also closely monitor and report on customer satisfaction, with all reports readily available on our website, distributed via email, or tailored to meet our customers' needs.
Our hands-on Pump Service Managers are pivotal in overseeing field operations and promptly addressing any issues that may arise daily. Additionally, they maintain regular communication with the regional offices of oil companies, fostering a collaborative environment to discuss performance levels and resolve equipment-related challenges.